Experience BellaVita’s Terms & Conditions

Fore more detailed information you can review our extended terms & conditions policy here(opens in a new tab).

What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser.These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Manage cookie preferences

You can change your cookie preferences any time by clicking the Cookie Settings button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away. In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Microsoft Edge: Delete cookies in Microsoft Edge – Microsoft Support

If you are using any other web browser, please visit your browser’s official support documents.

INFORMATION ON THE PROCESSING OF PERSONAL DATA PURSUANT TO ART. 13 AND 14 REGULATION (EU) 2016/679

We hereby inform the client of the following:
The Tour Operator Experience BellaVita di Marino Cardelli (hereinafter also “TO”), as data controller, pursuant to art. 13 of the General European Regulation on the Protection of Personal Data 679/2016 (hereinafter the “GDPR”), provides the following information about the processing of personal data that you, as an interested party, has communicated to us:
a. for the organization of a tourist package;
b. to facilitate the purchase of related tourist services;
c. for intermediation in the purchase of a tourist package organized by third parties or individual tourism services provided by third-party suppliers (eg hoteliers, carriers);
d. for intermediation in the purchase of ancillary financial services/insurance and linked to packages/tourist services facilitated or purchased individually (medical policies – baggage, cancellation, assistance to the traveler in difficulty, financing consumer credit);
e. to fulfill the task of issuing visas;
f. to register on our website and/or the app or ll out the forms on the website or in the app.
Purpose and legal basis of the processing.
Furthermore, among the data provided by you there could also be some personal data defined by the GDPR and by the Italian harmonization legislation as “particular” (eg health, judicial). Sensitive/particular data will be processed according to the purposes indicated below and only with your express consent.
a) Purpose relating to contractual performance.
Your personal data will be processed for the fulfillment of the obligations arising from the negotiation and the contract relating to the organization of the tourist package, or the mandate to facilitate the purchase of related tourist services or the brokerage mandate for the purchase of individuals tourist services or anyway for the performance of obligations arising from all contractual relationships, including the phase of negotiations, indicated in the previous letters a) to f), in order to allow the TO to provide optimal performance, in particular for:
i. the conclusion, management and execution of contractual relations between you and the TO;
ii. answer your requests;
iii. the communication of notices, relating to the package or services purchased tourists or other additional services and accessories (eg. information on the purchased tourist services, modication of the contractual conditions, cancellations);
b) Law purposes.
Your personal data will also be processed for:
i. execute legal obligations, regulations, national, EU and international regulations or deriving from provisions issued by Authorities legitimated by the law;
ii. ascertain, exercise and/or defend in litigation, including judicial, a right of TO;
iii. fulfill the obligations foreseen in the fiscal and accounting fields;
iv. fulfill the obligations related to the legislation on the safety and health of travelers;
v. fulfill the obligations related to passenger and freight transport regulations.
c) Purposes related to business and statistics.
Your personal data will also be processed for purposes relevant or pertinent to the activity carried out by the TO and for the anonymous processing of statistics and market research.
d) Marketing purposes.
Furthermore, if you expressly consent to it, your personal data will be processed for marketing purposes, which include:
a. Promotional activities of the TO, and/or commercial partners, realized both with automated methods (eg email, text messages, instant messaging applications, etc.) and with non-automated methods (eg. postal mail, telephone with operator, etc.) In particular, the TO may use your email address, provided at the time of purchase of packages or tourist services, to transmit information and promotional communications related to the services and products similar and offered by the TO and/or commercial partners even without your consent, provided you do not object to such use.
The business partners belong to the following product categories: a. accommodation activities;
b. airlines / shipping companies; railway carriers; vectors on rubber; c. travel agencies and travel agency networks; d. Insurance.

b. Proling activity, that is, analysis of your travel preferences and market research in order to improve the services offered and the commercial information presented by us, making them more compliant with your interests. This activity may also take place through the administration of satisfaction questionnaires and / or the use of proling cookies used during navigation on our sites and apps.
The processing for Marketing Purposes (ie both for promotional and proling activities) can only take place with your consent.
Nature of the provision of data and consequences of any refusal.
The provision of your personal data is optional, however, in the absence of the data required for the purposes indicated in points a) and b) (purposes related to the contractual and legal performance) the requested performance or part of it can not be performed and you do not will be able to take advantage of the opportunities mentioned above. The provision of optional data will allow TO to improve the services offered in order to make them increasingly respond to the personal interests of its customers. The provision of sensitive / particular personal data is voluntary; however, in the absence of such consent, the TO may not be able to fulfill certain contractual obligations related to the processing of such data.
Categories of recipients of personal data.
Your information will not be disseminated. Your data may be communicated, exclusively for the purposes mentioned above, to the following categories of subjects:
the internal staff of the TO, as the person in charge and/or in charge of the processing;
to the suppliers of tourist services included in the packages sold, or who lend the connected or individual services purchased at the TO;
toinsurancecompaniesthatprovideancillarycoverageandassociatedwiththepackagesandtouristservicespurchased;
individuals, companies, associations or professional firms that provide services or assistance and counseling activities in favor of the TO in order to protect their own right (for example, accountants, lawyers, tax consultants, auditors, consultants in the field of auditing operations o due diligence, etc.);
people, companies, or agencies that provide marketing and analysis services or consultancy services in favor of the TO;
subjects whose right to access your data is recognized by provisions of the law and secondary legislation or by provisions issued by Authorities legitimated by the law, including airport, port, customs and border authorities.
Transfer of personal data outside the European Union.
Your personal data may be transferred abroad to third party companies belonging to the European Union or not, always for the purposes indicated above.
In case of data transfer to countries outside the European Union, these countries will guarantee an adequate level of protection based on a specific decision of the European Commission or alternatively the recipient will be contractually obliged to the data protection with an appropriate level and comparable to the protection provided by the GDPR.
Storage of personal data.
Personal data will be stored for a period not exceeding that necessary to achieve the purposes for which they were collected and subsequently processed. Personal data will be kept for the entire duration of the contract you have concluded and also for a subsequent period:
i. within the terms established by current legislation;
ii. within the terms established by the secondary legislation that require data retention (for example, tax returns);
iii. within the period necessary to protect the rights of the data owner in the event of any disputes related to the provision of the service.
Personal data collected and processed for profiling purposes will be kept for a maximum period of ten (10) years after which they will be automatically deleted or permanently anonymised.
Owner and manager of the treatment.
The data controller is EXPERIENCE BELLAVITA DI MARINO CARDELLI (VAT number: 02129940678), registered office in Via Piceno Aprutina number 67, 64012, (Campli, Teramo, Abruzzo, Italy), telephone number and e-mail are available on request through the contact form,  in the person of MARINO CARDELLI.
Rights of the interested party.
At any time, pursuant to articles 15 to 22 of the GDPR You have the right, also in relation to the proling activity, of:
ask the holder for access to your personal data and information relating to them; the correction of inaccurate data or the integration of incomplete data; the cancellation of personal data concerning you (upon the occurrence of one of the conditions indicated in article 17, paragraph 1 of the GDPR and in compliance with the exceptions provided for in paragraph 3 of the same article); the limitation of the processing of your personal data (on the use of one of the hypotheses indicated in Article 18, paragraph 1 of the GDPR);
request and obtain from the owner in the cases in which the legal basis of the treatment is the contract or consent, and the same is done by automated means your personal data in a structured and readable format by automatic device, also in order to communicate such data to another data controller (so-called portability of personal data);
oppose at any time the processing of your personal data to the occurrence of particular situations that affect you;
withdraw consent at any time, limited to the cases in which the processing is based on your consent for one or more specific purpose sand concerns common personal data (for example date and place of birth or place of residence), or particular categories of data (for example, data revealing your racial origin, your political opinions, your religious beliefs, your health status or your sex life). The treatment based on consent and carried out prior to the revocation of the same preserves, however, its lawfulness;
propose a complaint to a supervisory authority(Authority for the protection of personal data – www.garanteprivacy.it).